Regence finally assigned a very competent nurse — Patsy — to my case. She has presented my case to her group and this morning to CareCore who has been rejecting my requests for medical massages.
The medical Director and the entire group recognized my case as unusual and outside their normal guidelines.
Regence is going to allow me the full benefit in our contract of 60 visits to massage, physical therapists, acupuncturists, etc. so I can better manage the pain and stiffness that this disease is causing me.
Lesson learned: Persistence pays off.
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